Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Eugene come from postal codes 97401 and 97404.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 123,570 ratings
Thank you!
Problems in the last 24 hours in Eugene, Oregon
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Eugene and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 07: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 02:00 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Eugene, Lane County, Oregon
The most recent Comcast Xfinity outage reports came from the following cities:Eugene and Springfield.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Eugene | Total Blackout | |
| Eugene | Internet | |
| Eugene | TV | |
| Eugene | Internet | |
| Springfield | Phone | |
| Eugene | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Eugene, Oregon
Latest outage, problems and issue reports in Eugene and nearby locations:
- Himashi (@Himashi) reported fromEugene, Oregon
Relieved that @Xfinity @comcast is digging trenches & laying lines this morning after all the trouble we've gone trying to get service the last 3.5 weeks. Thank you @comcastcares for working to expedite this process. We didn't think moving into a new home would be this hard!
- Lolo Hat (@123loanpro) reported fromEugene, Oregon
@comcastcares can’t get through the automated phone tree or sign in to my account- can you please check if my office internet is down?
- Jon (@JonAxtell212) reported fromEugene, Oregon
@comcast about to catch these hands (aka cancel this weak ass internet)I know how spotty internet is but y’all mofos are WEAK. Paying $160 a month for over a year and haven’t been higher than 30mb at anytime. I’m supposed to be getting god speed internet and I get low tier BS.
- Alex Elkin (@alexelkincomic) reported fromEugene, Oregon
@Xfinity just lost a 7 year $15k+ customer today with your terrible "customer service." Congrats. 3 hours on hold and transfers to be hung up on? Who do you think you are, unemployment? #unbelieveable
- David Landon (@CrowdAdvocate) reported fromEugene, Oregon
@comcastcares may I please get some help with my account? Something changed and my rate almost doubled (I think my promo may have expired) and I see a charge for equipment I turned in today. I need a cheaper plan if possible too. Thank you!
- Jared Horn (@jbhornito) reported fromEugene, Oregon
Hey @comcastcares I lost all internet service at my house. While I also can’t even access my Xfinity account online off my phones data as well.
- Cloud Cover (@WarnesLisa) reported fromEugene, Oregon
@KLGLASS2 Straight up Comcast. They over charge every month and I just pay what I originally agreed to. I think it’s time for Comcast to have a come to Jesus moment. We have some bargaining power. They won’t have any new programming cuz actors are in lock down, no new sports programs.
- The Modern King (@realmodernking) reported fromEugene, Oregon
Why ******** is @Xfinity STILL DOWN?!?! REFUND!!! #KAREN
- Gary Sullivan (@ginsengsully) reported fromEugene, Oregon
@Xfinity @comcast Eugene, Oregon customer here with an outage. Help!
- ً (@internude) reported fromEugene, Oregon
@comcastcares i just paid yall that petty $27 i better not see **** on my credit report
- chris calcaterra (@Crcalcat12Chris) reported fromEugene, Oregon
@Xfinity is the Mlb network not working in Eugene Oregon
- john squires (@squires_com) reported fromEugene, Oregon
No point in having WiFi if it times out every hour @Xfinity. Got a new modem and uped our speeds and we are having more problems then we did before. Its not my account so don’t send your bots to treble shoot just want y’all to know your internet trash. Thx
- Brunstad (@BrunstadTV) reported fromEugene, Oregon
Y’all I have gone almost 2 weeks now without watching #TheOffice...all to find out that I get that dumb *** #peaco*ck **** for free through xfinity. Best part? Mrs Brunstad knew all along, she just wanted to see how long it would take for me to just buy it #UnreasonableSuffering
- Danno 536 (@Dannofive3six) reported fromEugene, Oregon
@TiVoSupport I have a TIVO II that continually disconnects from my wifi. My service is xfinity with an xfinity gateway wifi. The TIVO connection is wireless, using the N-adapter.To solve it, I reset the wifi, then reset TIVO, then reconnect to service. Takes about 45 minutes
- Ang (@Ang_Arrington) reported fromEugene, Oregon
I have been on the phone for 2 days with @Xfinity trying to get the service I already paid for!! Setting up internet should not be this hard!!! 😭💀👎🏽
- Doctor Bowtie (@drbowtiemd) reported fromEugene, Oregon
I will never forgive Comcast for screwing up my recording of that game. #cutthecord. #arsche
- BLUTO (@taynk_rice) reported fromEugene, Oregon
@Xfinity just gives there tech support a book that says unplug it and plug it back in if that doesn't work your ******. Im not a 6 year old. Fix my ****.
- Dorothy Damage (@Ms_Frye) reported fromEugene, Oregon
Hey @Xfinity @comcast it’s SUPER sh*tTY of you to not tell people about the $10 a month internet for low income families and then require those of us who didn’t know to have to switch for 90 days in order to get it with a service restart. I’m tellin EVERYONE.
- KSAndrews (@andrews_ks) reported fromEugene, Oregon
@xfinitymobile Xfinity Comcast ventures are most likely done on the cheap and they use us as beta testers. 24 hrs time spent for what was a bad sim I'm old, but tech savvy since 82. Garbage phone. Screwed by Xfinity on TDay, the only cell in the house. Oh boy!
- Dorothy Damage (@Ms_Frye) reported fromEugene, Oregon
Canceling @Xfinity. Ya’ll couldn’t be honest. You would of had my cell service too but you had to lie. Three reps and two hang ups. WORST CUSTOMER SERVICE EVER
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Xfinity (@Xfinity) reported
@jenniferfraser Hi Jen! Sorry to see you've been having trouble reaching us. You can call us at 1-800-xfinity or send us a DM at @XfinitySupport (this team is available to help 24/7!).
- Drew Hinkes (@propelforward) reported
@comcast @XfinitySupport Been 5 days without internet. Was been told it will be restored on Saturday and then sunday. You automatically cancelled a tech service appointment on Saturday. Now have to wait a 6th day until a tech can come to take a look. Unacceptable. @XfinitySupport
- The Ancient Gamer (@TheAncientGame4) reported
@Dachsjaeger I have Xfinity Gigabyte, ethernet to the Series X. My speed depends on the download source. Never less than 2-300mbps, 500 is common, 6-700mbps on occasion. Curiously, Microsoft system DLs (Store) and Minecraft are the slowest. Slowest to start too.
- MixedGirlwithCurls (@Nicolasa_UK) reported
They have a monopoly in this area and it’s clear to me that @XfinitySupport @Xfinity does not value customers or quality service and support at all. Call them what you want - Comcast - Xfinity. Rebranding was all that happened.
- Kylit (@LolKylit) reported
@comcast The why is my wifi so bad and slow
- Jack Daniel (@jack_daniel) reported
Oh boy, this is some Comcast level **** right here. Looks like my son's account is past due, so they sent a notice to my wife saying her account is overdue. The wife who died ~5 years ago, the account that's been closed, but same service address, so... WTAF?!?!
- $aVAge (@saVAge_Producer) reported
Man if comcast dont come on ****
- BetCrushers (@TheBetCrushers) reported
@Wager_Rager 🖕🏼 to Comcast from JJ for the internet quality. 900000 MB service and sitting 6’ from the router gets you that level of video quality???
- Brendan McAdams | B2B Sales Guy (@brendanmcadams) reported
@zarchasmpgmr @comcast @XfinitySupport We've spent weeks trying to get HBO Max to work... and finally decided to cancel. Which you can't do online. Have to call. And wait on hold. And then if you do cancel HBO, it's part of a package so you lose dozens of channels... and your monthly fee goes down.By $5/mo.
- Luke Bouma (@LukeBK) reported
@MeierT777 Xfinity TV has almost no streaming customers in comparison to others but peaco*ck sure needs help...
